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THE ORDINARY · US SHOPPERS · OFFICIAL SOURCES
The Ordinary shipping and returns
The Ordinary's US return policy accepts qualifying products that are at least 50% full within 365 days of purchase. The customer pays return postage and original shipping fees are not refundable.
Read the official offer or policy
Reviewed 2026-09-15. No checkout testing has been performed.
Official offers and purchase conditions
Each row links to its source and shows its review date. Confirm current eligibility with the brand before ordering.
| Offer or policy | Conditions | Official source | Reviewed |
|---|---|---|---|
| Return window | A qualifying return may be made within 365 days of purchase. | Official US return policyhttps://theordinary.com/en-us/returns.html/ | 2026-09-15 |
| Opened-product condition | Returned products must be at least 50% full. | Official US return policyhttps://theordinary.com/en-us/returns.html/ | 2026-09-15 |
| Return postage | DECIEM does not provide or cover return labels; the customer pays the cost of sending the product back. | Official US return policyhttps://theordinary.com/en-us/returns.html/ | 2026-09-15 |
| Refund and set restrictions | Original shipping fees are non-refundable, and sets must be returned in full; gift cards and final-sale products are excluded. | Official US return policyhttps://theordinary.com/en-us/returns.html/ | 2026-09-15 |
Returns and shipping comparison evidence
US direct-site purchases unless a different scope is stated. Reviewed 2026-09-12. Unconfirmed means the checked material did not establish a clear answer, or conflicting terms remain unresolved. A prepaid label alone is not treated as a promise of free returns.
| Policy field | Answer and conditions | Official page checked | Reviewed |
|---|---|---|---|
| Return window | 365 days from purchase. | https://theordinary.com/en-us/returns.html/ | 2026-09-15 |
| Return postage | Customer pays; brand does not provide or cover return labels. | https://theordinary.com/en-us/returns.html/ | 2026-09-15 |
| Free-shipping threshold | Unconfirmed No current US threshold was verified for this page. | Unconfirmed — no specific policy page verified. | 2026-09-15 |
| Opened products | Yes, if at least 50% full. | https://theordinary.com/en-us/returns.html/ | 2026-09-15 |
The Ordinary shipping and returns FAQ
How should I check an offer before paying?
Open the linked official source, check its conditions against your order, and confirm the result in your cart before payment.
Related reading
For related details, read our guide to The Ordinary promo codes, welcome offers and rewards.